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Thank you for shopping with Cosmic Planet. We are committed to delivering fresh, high-quality groceries to your doorstep as quickly and safely as possible.
Please read our Shipping Policy to understand how we process and deliver your orders.
Delivery Areas
We currently deliver to selected locations within the United Kingdom.
Availability of delivery depends on your postcode. During checkout, your delivery address will be checked to confirm whether delivery is available in your area.
We may expand our delivery coverage in the future.
Order Processing
Orders are processed once payment has been successfully received.
Our team carefully selects, packs and prepares your order to help ensure that fresh produce, dairy products and bakery items arrive in excellent condition.
Orders are normally processed during our business hours. Orders placed outside these hours will be processed on the next working day.
Delivery Times
Estimated delivery times will be provided during checkout where available.
While we always aim to deliver within the estimated timeframe, delivery times are estimates only and may occasionally be affected by factors beyond our control, including:
- Severe weather conditions
- Traffic delays
- High order volumes
- Public holidays
- Operational issues
If there is a significant delay, we will make reasonable efforts to keep you informed.
Delivery Charges
Delivery charges, where applicable, will be clearly displayed during checkout before you complete your order.
We may occasionally offer:
- Free delivery promotions
- Discounted delivery rates
- Minimum order value offers
These promotions are subject to availability and may change without notice.
Receiving Your Delivery
Please ensure that someone is available at the delivery address to receive your order.
As many of our products are fresh and perishable, prompt acceptance of your delivery helps maintain product quality.
If you have provided special delivery instructions, we will make reasonable efforts to follow them where it is safe and practical to do so.
Missed Deliveries
If no one is available to accept your order:
- Our delivery driver may attempt to contact you.
- We may leave the order in a safe place only if you have specifically authorised us to do so.
- If delivery cannot be completed, a redelivery may not be possible due to the perishable nature of the products.
Additional delivery charges may apply where a second delivery attempt is requested.
Fresh & Perishable Products
Our products include fresh fruit, vegetables, milk and bakery items that require appropriate handling.
To maintain product quality, we recommend:
- Refrigerating chilled items immediately after delivery.
- Storing fresh produce according to the manufacturer’s or product guidance.
- Checking products upon receipt.
Once products have been successfully delivered, responsibility for appropriate storage passes to the customer.
Delivery Accuracy
Please ensure your delivery address, postcode, telephone number and email address are accurate before placing your order.
We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
Damaged or Missing Items
If your order arrives with:
- Missing items
- Damaged packaging
- Incorrect products
- Products that appear spoiled or unsuitable for consumption
please contact us within 24 hours of delivery.
Where possible, include:
- Your order number
- Photographs of the affected items
- A brief description of the issue
We will investigate your claim and, where appropriate, arrange a replacement, store credit or refund.
Delivery Delays
Although we aim to deliver all orders on time, circumstances outside our reasonable control may occasionally result in delays.
These may include:
- Extreme weather
- Road closures
- Vehicle breakdowns
- Public emergencies
- Industrial action
- Events beyond our reasonable control
We appreciate your understanding in these situations.
Changes to Your Order
If you need to change your order or delivery details, please contact us as soon as possible.
We will do our best to accommodate your request, but changes may not be possible once your order has entered the preparation or dispatch process.
Contact Us
If you have any questions about shipping or delivery, please contact us.
Cosmic Planet
Address: Swavesey, Cambridgeshire
Email: cosmicboricha@gmail.com
Telephone: 0044 7940 503717
We are committed to providing a reliable delivery service and ensuring your groceries arrive fresh and in excellent condition.